![]() ![]() In a throwback to the craziness that was Windows edition counts in the pre-Windows 8 era, you can count no less than 4 different clients (2 Windows clients, a Mac client, and a browser based Lync Web App).įor starters, an Office 365 user that has Lync rights needs to wade through a complicated decision process, usually pre-purchase (hopefully), in order to ensure they will have the features in Lync that they want to leverage, based on the end client they choose to use. In fact, it's so confusing, that Microsoft has an official TechNet post dedicated to outlining all these differences. That's one full decade of innovation, but I wish we were further along in some aspects of Lync's maturity.įirst and foremost, the feature set among the desktop clients for Lync (on Windows and Mac computers, namely) is nothing less than a carnival ride of comparison charts. For all intents and purposes, Lync has been a product that has been growing in different forms since its earliest iteration of Live Communications Server 2003. But it's also the one which causes me great frustration when I have to deal with its plethora of disparities across all the iterations it exists in today. Lync has to be one of my favorite aspects of Office 365 for Business. The Lync Clients: A Joy Ride in Feature Disparity ![]() Without any further hesitation, here we go. I'm holding nothing back in my feelings on the cloud suite in this article. In exchange for all the good word I've written about Office 365 lately, this is my chance to shed light on those aspects which I feel need attention to get proper fixes and not just proposed lip service. This public flogging of Office 365's biggest sore thumbs were not filtered by Microsoft or anyone else for that matter. I've taken the liberty of collecting a list of my biggest gripes with Office 365 as it stands today, both from my customers' experiences and my company's internal trials as we prep to migrate to the platform from Google Apps. The bugs that most people wouldn't know about unless they worked in such a diverse set of end user scenarios day to day. Being knee deep in Office 365 domains for many of our customers on a weekly basis, I am seeing the issues being raised on the front lines in a very raw manner. Not for a minute, however, do I believe Microsoft doesn't have room for improvement. That notion got turned on its head earlier this year, and my feelings about the latest Office 365 for Business ecosystem are pretty positive overall. My biggest gripe was that Microsoft was working too hard to cram desktop-first software into a cloud experience that felt half baked in the end. Before the 2013 edition of the suite, I found 365 to be a cluttered "me too" offering that did nothing to differentiate against Google Apps. Microsoft has indeed come a long way with the service as a whole. Just peruse some of the brutal honesty I wrote about Office 365 in the head to head piece I did against Google Apps back in mid 2012, and you may be shocked about my current viewpoint on the product. And don't get me wrong, I think the platform is leagues better now than it was just a year ago. When it comes to Office 365, some people think I'm too soft on Microsoft because I'm always writing about the good things I see in the service.
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